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can't connect to Google servers to log in

Phoenixx1
Visitor

can't connect to Google servers to log in

New m4 aqua. Can not log in to google servers, used multiple WiFi and mobile connections. Creating account loads to "just a sec" screen for 3 or so minutes then could not connect to google servers. Is the same for all google apps with account log in or create.
18 REPLIES 18
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_alexdon_
Expert

Phoenixx1
Visitor

I can not add the account, I went to settings, accounts, add account, Google account, then a screen appears saying "just a sec" for 3 to 5 minutes the "couldn't connect to google servers. I have cleared the Google play store cache allong with the Google play services and account service cache. It even happens during the first setup of the phone after a factory reset and phone repair through the pc software
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Uliwooly
Expert

@Phoenixx

can you access the account on Chrome?

Phoenixx1
Visitor

Yes. Can access with no problems via chrome
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Uliwooly
Expert

@Phoenixx

Could you boot on >>> safe mode > and test > again.

Phoenixx1
Visitor

Booted on in safe-mode did not work
work
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Uliwooly
Expert

@Phoenixx

have you rooted the phone? have you disable any apps or services? have you restricted background data?

Phoenixx1
Visitor

Phone is not rooted. No services are disabled
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Uliwooly
Expert

@Phoenixx

What if you use a different Gmail account?