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Backup and restore problem

Not applicable

Backup and restore problem

Hi,

I tried to restore a previous backup to test the feature in PC Companion. And the result is : It doesn't work. here is what I did :

- make a backup

- reset your Xperia S (using the repair function in PC Companion)

- restore your previous backup

- You have lost everything.

Tha backup is supposed to backup all your data, sms, music, contacts, parameters (display, ringtones...), bookmarks, etc. But nothing is restored. You are with a brand new Xperia S Slightly_smiling_Face

Apps are on your Google account, so they can be restored, but what about all the modifications I made the screens, the sms, my ringtones, my bookmarks, my sync accounts (Exchange, Twitter, Facebook, Google, Foursquare, etc.)?

Have someone had the same problem?

53 REPLIES 53
Not applicable

The problem is that every modified config is not on the SD, but in the memory of the phone.

The other problem is that the backup of PC Companion indicate that it's a FULL backup and that you can have everything back with a restore, but that's not the case and that's the main problem. I hope they will find why the backup is buggy (read : unusable).

I don't care about my music or pics, they are in Media Go, but my GPS maps, apps data, bookmarks, synchronized accounts, contacts, sms, apps aren't.

Not applicable

Ok it's worse than I expected...

I reinstalled all my apps. I then tried to restore my backup and I had this error : app is already installed.

So the restore is really buggy. I don't know where the apps and data were, but they weren't displayed.

Someone from Sony can chime in please?

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Uliwooly
Expert

yes, any backup app that you can find, it will be the same, you MUST re-download the apps, for obvious reasons Google won't allow you to keep the APKs files on your phone. that's how apps work on android, ios, etc you have to redownload them all

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Uliwooly
Expert

you have to be a bit more specific, which backup app are you referring to ?

try "Backup  & Restore" and this

My Phone Explorer

https://market.android.com/details?id=com.fjsoft.myphoneexplorer.client&hl=en

http://www.fjsoft.at/en/

Not applicable

Like I said in the OP, the backup/restore function in Sony PC Companion

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Uliwooly
Expert

PCC its unreliable try the other apps

Not applicable

Thanks, I noticed Slightly_smiling_Face

If it doesn't work, Sony have to remove the backup/restore option in PC Companion.

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Uliwooly
Expert

Also you can backup w/ google

settings -> Privacy -> Back up my data and Automatic restore should be selected

I agree they either should revamp PCC or delete that feature

Not applicable

It's selected by default.

But the restored apps didn't have their data, I had to redo the configuration for each app.

I installed MyBackup Pro, I will give it a try (30 days trial) and test a restore (will give a feedback :smileywink:)

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Uliwooly
Expert

Ok, let us know, bc I don't know of any app that will restore "configuration" on each app