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Audio problem using headphones

sgtpepperpco
Visitor

Audio problem using headphones

Hello,
 
I have a Xperia Mini Pro SK17i and I have a problem in recent months.
 
When I use my smartphone without headphones connected via the jack,

The sound is perfect, all the speakers work well, I can listen to music and hear the phone ringing notifications ...
 
However, when I plug headphones into the jack on the headphones is jerky at the rate of a clock, I hear the staccato sound! If I listen to music, the sound is choppy, if I unplug the jack, the sound of the speaker's normal ... Out I did not have this problem before ...
I also noticed that when data is transmitted, the problem stops temporarily when I send a message, the problem stops the time the message was sent ... Same at the reception ... When I connect to the web via 3G, same thing, so when there is data transfer over the network, the problem stops while data transfer!
 
I tried to move the Jacks made, I bought a new pair of headphones Sony Xperia, but persisste problem!
 
Thank you for your help.
 
Sincerely,
 
Y.Molle

4 REPLIES 4
profile.country.GB.title
Uliwooly
Expert

This is an English only forum


@sgtpepperpco wrote:

Bonjour,

Hello,
 
I have a Xperia Mini Pro SK17i and I have a problem in recent months.
 
When I use my smartphone without headphones connected via the jack,

The sound is perfect, all the speakers work well, I can listen to music and hear the phone ringing notifications ...
 
However, when I plug headphones into the jack on the headphones is jerky at the rate of a clock, I hear the staccato sound! If I listen to music, the sound is choppy, if I unplug the jack, the sound of the speaker's normal ... Out I did not have this problem before ...
I also noticed that when data is transmitted, the problem stops temporarily when I send a message, the problem stops the time the message was sent ... Same at the reception ... When I connect to the web via 3G, same thing, so when there is data transfer over the network, the problem stops while data transfer!
 
I tried to move the Jacks made, I bought a new pair of headphones Sony Xperia, but persisste problem!
 
Thank you for your help.
 
Sincerely,
 
Y.Molle




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profile.country.GB.title
Uliwooly
Expert

What if you try with different headphones?

sgtpepperpco
Visitor

If i try with different headphones it's the same thing, i also tried to test on a Hi-Fi amp but no amelioration... I think it's a problem on the PCB... Probably a bad compents but what can I do...

profile.country.GB.title
Uliwooly
Expert

You have to take your phone to a Sony repair center

http://www.sonymobile.com/global-en/support/contact-us/