Xperia XA Camera problem

[superjoy]

Hi. Im using Xpeia XA Dual (F3116)

After few month using this phone (Since official launch) , i've encounter some problem about the camera.

1. The camera display always turn upside down and has front facing mode only (No appear icon to switch from front to rear camera).

2. Sometimes i cannot open camera application and display error message like this.

"the camera may be in use by another application........" 

but i already closed all apps and it still remain error.

3. Overheat when use the camera. When i take few photos, the phone's back become warm and then hot. Is this related to 1st and 2nd problem?

Can anyone solve this problem...?

Thanks.

[Emir1]

Hi @superjoy,

I am sorry to hear about that.

Could you try to see if the same occurs in safe mode? If you experience the same behaviour while in safe mode, see if the camera works in Diagnostics by going to Settings > About phone > Diagnostics > Test > Camera.

[MatthewEdge]

Im experienceing the same problem and I have tried many ways to fix it

[Emir1]

Could you mention some troubleshooting that you have attempted @MatthewEdge? For example, have you tried a software repair using Xperia Companion?

[rudr0]

My sony xperia xa ultra face camera problem. Its show error !! What can i do ? Any basic solution ?

[Ian03]

My father in law has the same issuese. I have boothed it up in save mode and nothing changes. After running diagnostics check it says that the camera is not connected. I havent got the problems my self. And after i bought my xperia xa my girlfriend and her parents switched over to xperia xa's.

[Uliwooly]

how close is the object to the camera lens?

[1adrian1]

Macro seems to works fine I've seen the icon on my xa screen many times whilst using the camera. The camera has to be rock steady as if on a tripod then it should be ok. If factory reset or software repair doesn't help provide logs using the built in logging application. All the details on how to do this are on here already.

[Ian03]

I figured it out for my father in law. It seems to be a factory error. His selfie camera is his main camera. And the main camera is not connected. The picture upside down is just the lens put on upside down. By using your call app and call *#*#7378423#*#* go to service test and select camera or secundairy camera. If its a black screen its a hardware issue

[Vishu11]

Sometimes i cannot open camera application and display error message like this.

"the camera may be in use by another application........"

but i already closed all apps and it still remain error . After few days back camera was started working. But front camera option is not coming. I have done factory reset and other stuff but still problem was not solved. It is hardware problem or software problem. Plz help