Oreo update - restart loop

[steph6]

Hello,

since oreo update, x compact has fallen in a restart loop without access to system.

The phone boots up with the successive screens :

- SONY in black font

- Powered by android animated

- Xperia animated

and restart ....

any idea ?

Stephane.

[marbec]

Same happened for me. The mobile is booting since 3 hours.

Sony, please advise!

[steph6]

After 2 hours looping, battery is low so no more loops it just powers off.

[steph6 · Accepted solution]

I think mobile battery was not full enough for the update.

what i've done :

- let the battery going empty and the mobile powers off definitly

- charge it during few hours

- do a soft repair from sony companion

configure from scratch 😞

[sigiravia]

Hi I have had the same problem yesterday. After installing the Oreo update, my phone entered an eternal loop. Unfortunately, I am not able to use the sony companion to reinstall the software (companion cannot see my device when plugged via usb cable). Anyone experiencing a similar problem? Thanks

[pseudonym]

@sigiravia,

I believe that you need to press and hold the volume-down key as you connect the phone to the computer.  BUT FIRST you need to hold the power button down on the phone until it shuts off entirely.

[marbec]

I would like to report back that I managed to stop the endless boot loop by using the companion application from the PC. I just followed precisely the steps dictated by that SW. I lost all my data on the phone but finally Oreo was installed properly and the phone booted normally. It is a pity that the update process is not reliable.

[Lu2Lu]

Hi, 

Exact same problem here. Since last update from this week, the phone is in an endless reboot loop. 

@Sony: it is not acceptable that we have to reset the phone to a default state and lose all our data.

Anyone has a way to work around it by booting in recovery mode or similar and then applying the recent update or a patched update from Sony?