Strange rollout of ICS 4.0.4 update for ARC S

[chaud]

I just found out that from this website http://forum.gsmhosting.com/vbb/f708/sales-item-si-list-xperia-arc-s-lt18-1510959/ that my XPERIA Arc S is listed under

Generic Trade Singapore | Customized SG | 1254-0655 | Midnight Blue

Since it's a Generic device, Why is the 4.1.B.0.587 update still not hitting my phone?! My phone is still stuck on the 4.1.A.0.562 firmware!  :smileyconfused::smileyangry:

From an extremely frustrated Sony Customer

[chaud]

Thnx for ur help! How do i contact Markus, Jeff, Johan?

[Uliwooly]

Sam is online

http://talk.sonymobile.com/people/Sam

[Sam]

Unfortunately there is not a lot I can personally advise on this one. Uliwooly is correct on a few points, even generic phones will often be made for one network or another and as such are subject to network approval of firmware as well as regional approval. In this circumstance you are best to contact your local Sony Xperia Support team as they should have more accurate information specific to you region on this matter:

http://www.sonymobile.com/global-en/support/contact-us/

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[chaud]

I sent an email regarding this issues to them months ago but they did'nt bothered to reply.

[Sam]

In this case I would advise you give them a call directly, please do let us know how you go.

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[chaud]

Here's part of the email they reply to me

"Thank you for contacting the Sony Xperia support centre.

We value the importance of your concern and we are here to assist you.

With regards to your query, we would like to inform you that we have escalated your case to the relevant department and we will keep you inform on the next course of action on the android version 4.0.4 update.

We will certainly revert to you in the soonest possible time."

Hoping to see some positive news as soon as possible.

[chaud · Accepted solution]

I've just recieve the 4.1.B.0.587 update OTA a moment ago, Seems like Sony Mobile did look into my requests! Hope the update will improve the sluggish performance on my phone now. A happy Sony Mobile customer again!