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Neo V not starting after upgrade to 4.0

SOLVED
Not applicable

Neo V not starting after upgrade to 4.0

Hi,

My NEO V is not starting at all after upgrading to 4.0

Can you help me please???!!!

1 ACCEPTED SOLUTION

Accepted Solutions
Nabeel
Master

Take the batter out and reinster it after few minutes.... try to switch it on

If nothing happens, then

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

View solution in original post

8 REPLIES 8
Nabeel
Master

What happens when you connect it to charger ?

was update successful ?

Not applicable

Battery is full, - PCC says all OK

If I press on button, LED flashes 3 times red but nothing else happens

Nabeel
Master

Take the batter out and reinster it after few minutes.... try to switch it on

If nothing happens, then

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

Not applicable

All didn't help me the phone is still not starting at all.

At devices it says unknown device connected to USB

Not applicable

Just that we donnt missunderstand PCC isnot seeing the NEO V!

Update services is not seeing my NEO V!

Battery is full

Wehn i try to start the LED is flashing 3 times in sequence.

Sorry for may be not clear enough to you......

Nabeel
Master

Try everything again

Both sus and pcc

Boot pc in safe mode with networking on.... turn off firewall and antivirus

try with other pc

Johan
Master

Let us know if problem still remains.

Not applicable

After all... THANKS FOR YOUR HELP!!!!!!!

4.0 is running fine now

Again many thanks for your support.