My Xperia x10 will not let me sign into my Googlemail account - help

[#1]

I can access my ordinary email from my home server broadband, I can access Facebook that uses my Googlemail email account but every time I try to sign into my account on my phone it says there is not enough internet and to contact customer support. I have taken my phone to the shop and they could not get it to work, I have contacted Orange and they could nt help. Can anyone here help me please?

[uliwooly-wooly]

that was to test your internet connection, try

speedtest.net  and check your 3G connection

btw on your phone, on the notification bar, do you see a 3G or H?

on your browser go to mail.google.com can you log in there?

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[uliwooly-wooly]

what do you mean google set up page? can you take a picture of that?

[gwhispererz]

My guess is you have not set up GMail account in your phone, suggest proceed to login.

[#5]

Sorry I mean Google log in page. it says

Setting up your E10i with choices

Don't have a Google Account - create

Already have a Google account - Sign in

I choose the later as I have an account enter my email address and password

your phone needs time......

Can't establish a reliable data connection to the server

This could be a temporary problem or your phone may not be provisioned for data services. If it continues, call Customer Care.

What I don't understand about all this is how come my data stream is good enough to use my Facebook internet and other email connections OK but I have this problem with Google

[#6]

Sorry I mean the Google sign in page.

[uliwooly-wooly · Accepted solution]

run the Backup & restore app then use Update Service to repair your phone

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

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[#8]

Fantastic it worked, many many thanks to you and I have learnt a lot about my phone along the way.