boot loop

[viswajith]

I really need help my xperia t2 ultra dual freezes and restarts and goes on like this,i cant reset my phone or do anything with it.every time i turn on my phone this happends. My phone is currently running official lolipop.

[_alexdon_ · Accepted solution]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[viswajith]

I see... I will try that..

[viswajith]

Do i have to be connected to the internet while i do this??

[_alexdon_]

Only your PC/laptop needs to be connected.

[viswajith]

Thanks man worked just fine

[_alexdon_]

Awesome.

[LeeYW94]

I did everything as instructed. But in the end there s a problem with pcc. It said there is no software available for your device. I tried to reinstalled the programme but same thing happened. Please help me