Xperia M2 touchscreen not responding

[AbiH]

My new Xperia M2 is not responding from the touchscreen.  The buttons on the side are working but touchscreen not reacting to anything.

I can't go through the sony Smartphone update service because i have to switch the phone off before running it and I can't switch off the phone without the touchscreen.

It's Sunday so struggling to get any technical support.

Any ideas?

Thanks

[briancarr99]

thanks this way worked a treat (i think most android phones will reset this way)

[mancity]

Thank you what a great help thought I might have send my phone away to be fixed

[Reggieboy]

Thankyouforhelp,holdingvolumeupandpower button worked,excellent thanks again.

[Bender001]

Tried this and it worked, but now my phone frequently gets stuck up and I have to repeat this operation again to re-start my phone.

[craftykphone]

I just wanted to add my thanks as well, this just happened to me and its at least  8months since the OP posted, so I wanted to let others know it still works.

I was only using my calculator, I've had to do resets recently because of the hassle with the andriod update and I thought it had crashed because of that, it might have but using the off/volume up button solution (11 secs to switch off on mine), it automatically restarted and the swipe screen was working.

thank you

[sdadwq]

Thanks man you saved my phone, my xperia is working again Thanks

[CRTCHETS]

Its working...just press power and volume button for few seconds and it will restart...its done....

[Enthony44]

It helped for me! Thanks a lot

[DissatisfiedSon]

If only Sony could take a page out of Samsung's books.

[dean2]

Hi ,I have a Sony Experia Aqua M2 and ever since i performed a new update on update centre ,the touch screen does not respond .

When u receive calls the screen is blank and do not respond ,When it is not in use during your sleep , the reset button does not switch screen back on .I have to then do a reboot every day to activate which takes quite a long time ,is there a work around 

I have been checking on the website and this phone seems quite problamatic.