Xperia M2 touchscreen not responding

[AbiH]

My new Xperia M2 is not responding from the touchscreen.  The buttons on the side are working but touchscreen not reacting to anything.

I can't go through the sony Smartphone update service because i have to switch the phone off before running it and I can't switch off the phone without the touchscreen.

It's Sunday so struggling to get any technical support.

Any ideas?

Thanks

[Thommo]

Hold volume up and power for around 10 to 15 seconds or under one of the flaps you may find a small red reset button - Either of these will shut down your phone - Try restarting to see if the issue is resolved if not then contact Sony http://www.sonymobile.com/global-en/support/contact-us/ care or take it back to the place of purchase

[AbiH · Accepted solution]

I've done this and phone now won't switch back on and no light is showing when I plug  it in to charge.  It had plenty of battery on it. It seems to be completely dead.

[AbiH]

I just repeated the restart  process and it's come on and the touchscreen is working again.  Thank you

[Whitehouse]

If this happens to to others, I just took out my sim which turned my phone off ,then when I put it back in it worked again.

[via]

I almost cry coz this happen to my phone, ,, but I dont lose hope I try to search some answers,,, and then this forum appears

,,, thank you so much it really helps a lot, god bless,

[dubyk81]

Thanks holding volume and volume up worked great. Nice one.

[GEADS]

HI, your pose is very helpful. it worked out on your phone so with us. Kudos

[sperrin1]

thanks the reset worked a treat

[luke2man]