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When I try backing up my Smartphone L1 to Google I get an error message saying 'This browser or app may not be secure. Try using a different browser. If you're already using a supported browser, you can try again to sign in'. Would it be worth updating Xperia companion, and if so how?
I believe you will need to reset the whole device.
But you can add another account
Thanks, I'll have another go at creating a new account when my phone is charged.
I managed to remove my Google account and get a new one so I'll try a backup again sometime.
I tapped BackUp and restore-SD card-online account and it is now trying to sign in. Wi-fi is connected.
@Thomas301 make sure to enable the Automatic backup setting: System - Backup - enable it and make sure your Google account is saved.
How do I make sure my Google account is saved?.
My phone is now trying to sign into my Google account. It seems to be difficult to sign in after my phone has been off. I shall have to leave my phone on until it does sign in.
I have done a factory restore before which you suggested on 30th July 2021 but still had the same problem.
Can you go to Settings > Accounts & sync > Google , and add an account if you didn't find any registered. If you found an existing account, then this is the one registered on your phone.