Updating Sony Xperia Companion

[Thomas301]

When I try backing up my Smartphone L1 to Google I get an error message saying 'This browser or app may not be secure. Try using a different browser. If you're already using a supported browser, you can try again to sign in'. Would it be worth updating Xperia companion, and if so how?

[EMS_MO72]

I believe you will need to reset the whole device.

But you can add another account 

[Thomas301]

Thanks, I'll have another go at creating a new account when my phone is charged.

[Thomas301]

I managed to remove my Google account and get a new one so I'll try a backup again sometime.

[Piscie]

Hey @Thomas301, great! Keep us updated on the outcome of the backup. 

[Thomas301]

I tapped BackUp and restore-SD card-online account and it is now trying to sign in. Wi-fi is connected.

[Piscie]

@Thomas301 make sure to enable the Automatic backup setting: System - Backup - enable it and make sure your Google account is saved.

[Thomas301]

How do I make sure my Google account is saved?.

[Thomas301]

My phone is now trying to sign into my Google account. It seems to be difficult to sign in after my phone has been off.  I shall have to leave my phone on until it does sign in.

[Thomas301]

I have done a factory restore before which you suggested on 30th July 2021 but still had the same problem.

[EMS_MO72]

@Thomas301

Can you go to Settings > Accounts & sync > Google , and add an account if you didn't find any registered. If you found an existing account, then this is the one registered on your phone.