Z5 Premium - Low volume in preview & incoming calls, but not in sound picker

[Aluminence]

I've tried everything about this issue, but I can't find a solution.
It also happens in safe mode.
It's been like this since I got it many months ago.

When I go to "Sound & notification" and adjust the ringtone volume to full, the top speaker barely sounds.
This is the same volume as when I'm getting calls.

But when I go to "Phone ringtone" and "Sound picker" and play any ringtone, the top speaker plays much higher.
This is the volume I want when it calls.

Even in "Diagnostics" the speaker plays like it should.

So clearly the speaker works fine, but it's like it's playing the ringtone from a different media or something.

I have the latest update on the phone.


Any help would be greatly appreciated.

[Ehsanshahrabi]

Dear sir
I have sony experia z5 peremium doul.
It will ne apriciated if u add more options in this model phone:
1. About level sound, the ring volume and notification volums level is same. But please add two volume one for ring and one for notification same as samsungs phones.
2. In sun shine my phonr get hot when i record camera.
3. The led flush is no have good light.
Best regards

[Manali1]

If anyone is facing the issues with in call volume using headphone but not with speaker then try following.
Go to Settings , call settings, general and then check TTY mode. If it is set to Full then set it to OFF. This solution worked for me.