Z5 Premium - Low volume in preview & incoming calls, but not in sound picker

[Aluminence]

I've tried everything about this issue, but I can't find a solution.
It also happens in safe mode.
It's been like this since I got it many months ago.

When I go to "Sound & notification" and adjust the ringtone volume to full, the top speaker barely sounds.
This is the same volume as when I'm getting calls.

But when I go to "Phone ringtone" and "Sound picker" and play any ringtone, the top speaker plays much higher.
This is the volume I want when it calls.

Even in "Diagnostics" the speaker plays like it should.

So clearly the speaker works fine, but it's like it's playing the ringtone from a different media or something.

I have the latest update on the phone.


Any help would be greatly appreciated.

[Uliwooly]

@Aluminence1

I'll see if I can find the thread, but it seems that it was designed like that, but you can contact Sony directly regarding this >>> Local support

[Aluminence]

If it's supposed to be like that, it would be pretty awkward.
In my job I need to be able to hear the phone ring, and I barely do when it's only 1 speaker working correctly.

I just sent the issue to support, and hope they have a solution.

Thanks

[Aluminence · Accepted solution]

If anyone else wonder about the same problem, here is the answer I got from Sony.


  *"The ringtone will not be played with a full volume from the earspeaker, compared to when listening to music other playing back other media. This is to avoid the volume being too loud when holding the device to your ear.*"

And if anyone knows about a work around, I'll be happy to know about it.

[Uliwooly]

@Aluminence1

That's exactly the post I was looking for

[RobertoDS]

But seeing this answer : "This is to avoid the volume being too loud when holding the device to your ear"

is it refered to "smart Call" when is activated ?

Because if don't, when u hold the device to your ear, ringtone is yet gone because u've yet previously answered to the call

So could not be different for Smart Call ?

[Uliwooly]

@Robertods88

if you are on a call, sometimes you get notifications from different apps sometimes sound sometimes it just vibrate

[RobertoDS]

Mmm, I think they didn't think too much about this possibility to pump up the volume when "Smart Call" is not activated, and to lower it when is activated.

A good advice I think, considering the fact that they want to preserve our ear when we hold our device to our ear !

[Uliwooly]

@Robertods88

That's true but then again, you know sometimes third party apps cause other apps and/or settings to misbehave, what if a third party app does this and you get the full volume right when you have the phone next to your ear.

[RobertoDS]

However it's not a good choice to lower your potential ! Just too protective 😛