Z5 Premium Dual - Phone bricked after update

[Cacciatore1]

Hi,

I am having an issue with my Z5 Premium Dual phone. It is unresponsive and will not power on.

I performed an update last night and when using the phone this morning it said there was no service. I then restarted the phone. After powering down it did not turn on.

The battery is at 100%. I have performed all tests, holding the power and volume up button, pressing the button in the SIM tray, connecting it to the xperia companion to try and repair it. All with no success.

The phone is 100% unresponsive. No vibrations, no indicator lights, nothing at all. I have called tech support here in Canada and gone through the steps with them but still nothing.

They have advised me to get into contact with Singapore since they are the local manufacturer of my device however when using this form online it gives me an error.

Device details:

IMEI: Available upon request
Model Name: E6883
Manufacturer: Sony
Carrier: Rogers
Last activity seen on: Nov 12, 2016
Registered date: Apr 21, 2016

Thank you,

[TheotherMike]

An update on my own post - if that is allowed  😉

When my phone failed to respond to Xperia Companion, Sony recommended that I return it to them for repair.  They seem to accept that there is a two year warranty period so there does not seem to be an issue about whether it was their fault or not, in terms of getting it repaired.  So now it appears that all I have to do is survive without it for a couple of weeks....

It would be nice to thing that the original poster in this thread might get a similar solution.

Good luck to all others with problems from this update.

[Cacciatore1]

Glad you were able to get some help, Sony was less than helpful so I was forced to ditch the phone for a new one.

I ended up getting $40 to trade it in to Best Buy for a Google Pixel. 

Hopefully not many others had this issue