Z5 premium bent

[hammyb]

Recently, or in other words, less than a week ago, I bought myself the Z5 premium and so far, everything has been fantastic. Apart from the lack of earphones included in my £600 purchase...

Only now I've taken it out my pocket and noticed the side casing had popped out a bit, upon further inspection I now realise that my brand new top of the range smartphone, is housed in a cheap bent frame. Anyone know how to get this resolved without sending it away? Only just had my Z2 fixed and it took over a week to get it back. Not good enough Sony.

[Uliwooly]

@Z5premium

I'm sorry to hear that but you will have to send it in, contact your Local support

[KalTank]

Hi, this just happened to me, spent £629 on my new z5 premium and the aluminium frame is bent, how much did sony charge you?

[vanSmuk]

The Premium variant's frame is not aluminum but stainless steel, which I assume was chosen for it's superior torsion resistance properties. 

Sad to hear you guys are having #bendgate issues. Hope it's just faulty devices and they replace it for u nice and quick

[pyakis350]

I'm having the same problem! My bent ever so slightly on the power button side... I've contacted Sony, but haven't gotten anywhere...

[Walker71]

You don't go around with your phone in the pockets of your pants. The warranty doesn't cover that...

[hammyb]

My Z2 was kept in exact same place and never had any bending issues. Also if I pay £600 for a stronger steel framed phone I do not expect it to bend so easily. Haven't contacted Sony yet as I assume they'll do hee haw but watch this space over next few days for solution

[Shardlake]

You're not spending £600 for a stronger steel framed phone. You're paying for the latest device.

Phones aren't indestructible either. I've heard nothing of this issue apart from here. Perhaps you have a faulty device. Take it back to the shop, chances are they'll tell you not to sit down with the phone in your back pocket and the like.

[tdbuckers]

I've had the Z5 standard for around 3 months and just today looked at my phone when it was sat flat on my desk and saw that it had bent pretty badly exactly where the power button is on the side.

I am so annoyed with this as I only keep my phone in my front side pocket in my trousers (which are always baggy btw!) and have never sat on it, dropped it etc as I'm sure Sony will claim when I get in contact with them. 

I really hope that something can be sorted with the phones as its obviously not just a couple of isolated incidents. I love the phone but judging by other posts on different forums about the previous generations of Xperia, it seems that Sony refuse to admit that their phones have a design fault.

I severely hope that Sony will replace these phones.

[Lord_viridis]

Is the glass broken?