Z5 playing audio through speakers with headset plugged in

[whatleydude]

Hi everyone, 

My Sony Z5 has a problem where if headphones (or an official headset - I've tried both) are plugged in, the audio plays through the accessory BUT continues to play through the phones speakers AS WELL. 

Seems like a couple of other people have the issue on Twitter too. I've spoken to Sony and they don't know of a fix and are recommending I send it back to them for repair. 

Would be interested if you have the same issue and/or if you've found a fix.

Cheers

[Arfrhmn43]

My Z5 Dual can't play audio through the earphone jack since i've tried to listen music with headset,if i plug the earphone or headset there is no soung coming out ,any one have the same problem ?,SONY please help me !,i'm a big fans of your product i hope this is just a software problem,and I would like to avoid having to demo it back

[Nisanity]

After the upgraded the software is not working at all.

Could sony help the user? I'm unable to listen to my music.

did everything share on this forum.

I'm utter disppointed with SONY Z5 Premium, don't see myself support sony product.

[Ride]

Same problem on my Sony Experia Z5 Premium.

I have removed data from smart connect and disabled it.
I Restarted the phone.
I plugged in my earphones before starting music app.
I have started the phone i SAFE MODE, but it do not help at all.
Nothing helps.

Then I noted that the phone do not even recognise that the earphones are plugged in.
Could be hardware, could be software... I do not know.
Usually when I plug in the earphones I see a icon in the top bar that tells me they are connected.
This do not happen anymore. Is there anyone out there that has or have the same earphone recognition problem? Anyone who has a fix for it?

I tried to take a bug report but the option is dimmed out, and yes, I am in developer mode.

[Ride]

Found a solution in another thread that worked for me 🙂

http://talk.sonymobile.com/sonymobile/board/message?board.id=22064&message.id=59043#M59043

 
1. Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
2. Go to Play Store and install SoundAbout.
3. Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
4. Plug-in your headset and the device should detect it now!

Note:
After getting your headset working you can go ahead and uninstall SoundAbout

Please Sony! After all this evidence on that this is a software bug. It must be embarrassing to have a 3rd party software fixing your bugs 😉

[XueQin]

I have this issue also for months!!!! I try to search help from local sony care support and what they said is they need to send the phone to their factory for checking. However, the worst things is the entire process need about 14 days!!!!! I have only one phone and spend so much money to buy a so called "premium" phone, and now need to send back to factory to do some HARDWARE CHECKING! The worst is there will no replacement phone for me, so do I need to live without phone for another 14 days???? I brought this phone not until 4 months, now I need to go back to the phoneless dayssss again? 

Thanks for Ride's suggestion, installation of Disable Smart Connet and install SoundAbout working fine for me! Now i can use my headset again, just everytime I need to set it which is a little bit inconvience. ^^

To Sony, could you please ask your team to find a solution for this problems? I try to goggle this and surprisingly there are so many ppl having same issues with me! If SoundAbout solved the problem, I think the possibility of HARDWARE PROBLEM is really small, so it should be SOFTWARE problem. Could you please do somethings so that we can simply do a software update to get this problem/bug done by ourselves without being phoneless for 14 days? Really Appreciate if this could be fixed asap!

[Sneakydaisy]

Having The same problem, also found The "fix" with plugging the headset in first.
Hade my phone sent for repair for faulty headsetjack but i didnt fix the problem (it did have a missconnection that was fixed)
Also I've found that it's a difference that cables without microphone (like extensioncables for connecting to the var stereo) and the headsets (one Sony, one Philips en one Marshall) where the headsets seems to work better...

[rfrenchie]

My z5 premium started doing this also, never used to do it, l play music through my headphones regularly. I've tried all of the above the only thing that works for me is soundabout, annoying having to reset it all the time but hey ho at least it works. Had a z1 when they first came out and had a lot of bother with that, said I would never get Sony again had HTC for a while gave Sony another go and bugs again. Please fix this Sony really don't want to fill my phone with other applications to make your handset work!!

[PeterBurke1]

---

@Ride wrote:

Found a solution in another thread that worked for me 🙂

http://talk.sonymobile.com/sonymobile/board/message?board.id=22064&message.id=59043#M59043

 
1. Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
2. Go to Play Store and install SoundAbout.
3. Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
4. Plug-in your headset and the device should detect it now!

Note:
After getting your headset working you can go ahead and uninstall SoundAbout

Please Sony! After all this evidence on that this is a software bug. It must be embarrassing to have a 3rd party software fixing your bugs 😉

---

I was just preparing to send my phone off to sony when I saw this... I tried it, and it worked! Thank you!

EDIT: It seems that when I do this the speaker audio no longer works until I switch the settings back on SoundAbout, is there anything I can do about this so they both work?

[maelalfy]

i have the same problem and i don,t like the solution of soundabout is there another solution ??

[Dodo1515]

No solution, headset jack defected, send it back to Sony for repair...