Z5 Compact doesn't charge after software update

[alluu21]

Hi,

I updated my phone today. After the update it does not charge anymore. The "bling" sound appears when I connect the phone to charger, but red light shows up only for 1 sec or does not show up at all. I tested a couple of chargers, same thing with all of them. I also started the device in safe mode and made a factory reboot, but nothing seems to help. The only way to charge it at the moment is to switch it off in reboot mode (or whatever is it called) and wait for loooong time. Blue light appears and phone charges after a long wait (an hour or so)...

Anything I can do for this? It really drives me crazy...

[Jhongz]

My xperia z5 have a charging issues and cannot be recognized in my PC when I connect the usb data cable. This issue occured after I downloaded and install the update in my phone. Sometimes my phone charges when connecting to the wall charger but mostly it is not charging. I've already tried several usb cables and chargers. Also I used orignal cable and charger for xperia z5 with no luck. Also my phone does not charge when connecting to a pc. I have already did a wipe cache(pressing power+volume up), factory reset twice but still the same issue

 Also when connecting my phone to pc it is having error message says unreconized. I have an updated drivers and xperia companion. I tried it on all usb port of my pc and even tried to another pc but no luck. I don't know what to do I can't even use a flash tool. Please help me..

Also if you can send OTA previous update (.160) for my phone.

[ABMorley1]

That's odd - my post from earlier today hasn't shown up yet. Which is a shame as it appeared to demonstrate some sort of fix.  I'll wait for it to show up.

In the meantime, here's a remarkable similar symptom, which suggests a mechanical problem.  Hope it isn't that.

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-compact-sometimes-won-t-charge-or-stops-charging/td-p/1130105...

[ABMorley1]

Oh dear!  My previous post disappeared.  Here's what I wrote (from memory - that'll teach me to not keep copies!).

I have suffered the exact same problem. Upgrade happened a few days ago (2017-10-12 or 13 maybe). Since then fine. Well, actually didn't notice any difference, though I dare say the security fixes and enhancements were under the hood.

Imagine my surprise this morning when I dsicovered that, despite the 'phone having been plugged-in since last night, at 7am this morning it was at 30% and not charging. Obviously I immediate tried and alternative charger, cable, restarting the 'phone, turning it off...

In all cases I got the exact same symptom. Running the diagnostics (Settings --> About --> Diagnostics --> Tests --> Charging was interesting. It says "please connect charger" - when I did, it briefly changed to "charging over USB" then changed back to "please connect charger". (In correct operation it changes to "AC charger attached".

So, after leaving it for half-an-hour, in the off state I plugged it into my MacBook. To my surprise it did start charging. Then, it continued charging when plugged into the wall charger and indeed anything else. Cured! I'd hoped it might be an oddity - perhaps related to a combination of the firmware upgrade and the battery care feature (which I leave turned on - you know that thing where it delays fully-charging until just before it thinks you're going to unplug it). It makes sense that it might be as that feature deliberately stops charging when it otherwise might.

So that was the good news. I left the device charging for a while then unplugged it and went to work.

Then the bad news: At work, it was back to refusing to charge. Maybe it was coincidence that I got it working when I plugged it into my MacBook - but no amount of experimenting got it working at work, including plugging it into my Lenovo (X260).

But then at lunchtime I plugged it into a wall changer one more time and... it's charging happily.  I daren't breathe for fear it stops!

It's always tempting to blame a problem on the most recent upgrade - it could equally be coincidence and it's a "dodgy connection". Sure hope it is just an oddity that can be cleared up after a few charging cycles! Otherwise, rather bad news. Though my one is still within its 2 year warranty, so I could be OK. Warranty.

That said, I haven't tried any of the other suggestions (factory reset, safe mode etc). Will try them if it goes wrong again

[ABMorley1]

It sounds like you're suffering this: /t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-Compact-doesn-t-charge-after-software-update/td-p/1202864

I experienced this after the upgrade. Or is it coincidence?

[asasfsafa]

HI

My sony xperia compact 5 is not charging from the wall or the pc. i have tried other devices and several wires and nothing works.

Any advice?

[Jhongz]

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@ABMorley wrote:

It sounds like you're suffering this: /t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-Compact-doesn-t-charge-after-software-update/td-p/1202864

I experienced this after the upgrade. Or is it coincidence?

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I experience this issue after the upgrade. Don't know what to do now but to wait for the next update via OTA and hopefully it will fix the issue