Z5 Compact doesn't charge after software update

[alluu21]

Hi,

I updated my phone today. After the update it does not charge anymore. The "bling" sound appears when I connect the phone to charger, but red light shows up only for 1 sec or does not show up at all. I tested a couple of chargers, same thing with all of them. I also started the device in safe mode and made a factory reboot, but nothing seems to help. The only way to charge it at the moment is to switch it off in reboot mode (or whatever is it called) and wait for loooong time. Blue light appears and phone charges after a long wait (an hour or so)...

Anything I can do for this? It really drives me crazy...

[Jake-SonyXperia]

Hi @alluu21,

Welcome to the community,

I am very sorry to hear about this

In this case, the best option would be to run a backup and then try performing a software repair on the device as the issue may very well be software orientated.

Please use the link below to see how to backup and run the software repair on the handset.

Backup

Software repair

Let me know how you get on.

[alluu21]

Hi and thanks for the quick reply.

I tried to run repair via my PC, but the computer doesn't recognize phone. Green light shows up in phone, but PC gives me notification that it can't recognize the device connected to it. That means the repair program won't move on to next step, which it should do automatically after the phone is switched off and connected to computer.

Is there anything I can do by myself anymore?

[Vladimirka]

Hello

Can add, phone is charging via usb port of computer or car in the mode of media device

[Jake-SonyXperia]

Hi @alluu21,

When you run through the software repair process I suggest doing the following.

When Xperia Companion asks you to connect the device do not connect straight away, I suggest that you first press and hold the power button and the volume up key for around 10 seconds, the handset may vibrate a few times.

Once this has been done, hold down the Volume Down key and insert the USB cable into the phone DO NOT let go of the Volume Down key until Xperia Companion sees the device.

Give this a try first and let me know the results.

@Vladimirka I am not sure what you mean, are you having similar issues to @alluu21?

[Vladimirka]

HI

I have the same problem as @alluu21

the phone detects connection of the charger, but the charging will not start. charging is only possible via the computer's usb mode media device.

[Jake-SonyXperia]

Hi @Vladimirka,

Have you attempted the instructions above to help remedy this issue?

I am sorry for the inconvenience this may cause.

[Vladimirka]

 Hi

The user tried, the result is not obtained. at the moment my phone has ceased to be mobile because I can't carry more and the computer. urgently need a solution. maybe I should get Samsung?

sorry for the bad English. I use a translator.

[Jake-SonyXperia]

Hi @Vladimirka,

I am sorry to hear that.

If you have tried all of the above and still have issues with charging, you may need to test with an alternative charger of the same kind or test with another USB cable of the same like.

If this does fail, then I can only really advise that you contact customer care directly and ask to have the handset inspected.

Use my signature below to find contact details for your region.

Let me know how you get on.

[tvboxtel]

Hello,

I have the same issue and tried all the above..

This must be a software issue after the latest software update.

I don't want to send my phone to Sony for inspection, but I want Sony to come with a new update that fixes this because it's simply unacceptable.

Is it posiible to uninstall the latest update?

Ik hope your answer comes before my battery is empty, because otherwise I can't do anything anymore...

Greetings from a very unsatisfied customer...