Xperia Z3 Compact Camera Rotation

[bertnol]

I have been using my Xperia Z3 compact for two days now and I have noticed that any picture taken with the camera is always rotated the wrong way round, if the picture is taken in landscape it is sill in landscape but the wrong way round so the camera shutter button is at the bottom, and if a picture is taken in portait then the image is the wrong way up in portrait. This happens on other apps as well such as taking pictures directly with the facebook messenger app.

I hope someone can help with this.

Thanks.

[_alexdon_]

A photo should be taken with the camera button up not down.If you shoot like that,the photo should be in landscape mode.It is also related to the aspect ratio which can be 16:9 landscape or 4:3 normal.

[bertnol]

I mean when the picture is taken with the camera button facing up, when I then go to view the photo is it the other way up in the viewer. When I turn the phone to portrait it doesn't auto rotate and the picture is still the wrong way up

[_alexdon_]

Can you try settings-apps-all-camera,force stop and clear data and restart the device?

[bertnol]

I have just done that and the same problem keeps happening

[_alexdon_]

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[bertnol]

No difference in safe mdoe either the same thing keeps on happening.

[_alexdon_ · Accepted solution]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[bertnol]

Yes that worked, thanks very much for the help that  was brilliant.

[_alexdon_]

Great.