Xperia Z3 batterie problem

[Rengar]

So i have this SONY Xperia Z3 at first it was perfect no problemes at all ,but now i have a major batterie probleme and it was suddent .

i charge the phone to a 100% i unplug it then i use it normally , the probleme occures when i activate the 4G the phone shows only H on top , not H+ nor 4G , but the major prob is that my phone just goes off after 2 to 5 mins of use and it restart it self non stop then goes like it needs charging.

If the phone is pluged and i use the 4G it works perfectly , at first i taught the probleme was the battery so i changed it ,but even so the same probleme occures.

PS: when the phone turnes off and restart till it dies ,i plug it 

[Rengar]

PS+: i plug it in the sector , the surprise is it shows that the device is 85+% on the batterie and that i cant understand.

please help me this is frostrating and all i think about is changing the device and the companny 

[MarlonUk1]

does this happen when you are on safe mode?

try to contact your local service center Local support

[Rengar]

i trayed using safe mode but still the same probleme , i dont know if it's a systeme probleme or just the battery

[Jonas]

Hi @Rengar, sorry to hear about your phone.

Do I understand correctly that after you disconnect the phone from the charger and after 2 to 5 minutes of use, it restarts by itself and then continues to restart over and over until the battery is dead and you have to charge the phone again and when you have done that you can use it for 2 to 5 minutes again before you experience the same behaviour?

If that is correct, try removing the SIM and/or SD card(s) from your phone and only connect the phone to a Wi-Fi network if you have one available? If you haven't tried that I'd recommend doing so since a faulty or defect SIM and/or SD card can cause these type of restarts.

If there is no change, I'd recommend that you perform a software repair using Xperia Companion. This will delete all data stored on the internal storage of your phone and the latest available software will be installed.

Since data is being deleted it's recommend that you create a backup using Xperia Companion before starting with the software repair process. When the software repair has been completed, start the phone up as normal and do not restore the backup just yet. Use the phone as normal with 4G and not connected to a charger and see if it's working again. If it is, go ahead and restore the backup!

Let me know how it went!

[Rengar]

Thank you for your replie i will try what you did recomend and i'll let you know the result

[Jonas]

You're welcome!

Keep me updated!

[Girishchowdary]

I have an battery problem.

When i contact with the service center they suggested to replace the battery. But each service center is saying different prices.

Panjagutta(hyderbad) is saying 4k

Ameerpet (hyderabad) is saying 2.2k

What is the difference  of this ?

Actually we want to know the prices of major party like battery , display etc., and the customer care is saying we don't know about that.

[Jonas]

Hi @Girishchowdary,

I'm afraid that I don't have any information regarding the cost of repairs in your market since I operate in a different market.

I'd recommend that you get in touch with your Local support team and raise the questions to them since this varies a lot between markets and they are the experts on your specific market and are well informed about local service routines, warranty terms and so forth.

I wish I was able to help you with more than that, but I'm afraid I can't.

I hope that you will get some answers to the questions that you have!