Xperia z3 authenticate error

[Mshowaiter996]

Since 3 days my phone was locked and when I tried to authenticated to google account, an error message of:

Error!

We're sorry but there was a problem signing you in.

Please try again by switching on my xperia.

Then I tried to connect via WIFI but again the same error message accrued.

After that I tried to connect the phone to a computer but it is not connecting.

Is there a solution for this problem??

[Uliwooly]

What if you access MyXperia through your computer?

[CameronT]

Hi @Mshowaiter996,

Welcome to the community. I am sorry to hear that you are locked out of your device.

Have you changed your Google password in the last 72 hours?

[Mshowaiter996]

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@uliwooly wrote:

What if you access MyXperia through your computer?

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Well, I tried this as well, but the phone is not connecting to MyXperia

[Mshowaiter996]

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@CameronT wrote:

Hi @Mshowaiter996,

Welcome to the community. I am sorry to hear that you are locked out of your device.

Have you changed your Google password in the last 72 hours?

---

No I didn't change my password on Google.

The thing is when I press the Authenticate button, the phone is trying to connect to google account but then the error accures as I mentioned before.

Even if I am connecting via the SIM or the WIFI, the same error happens.

[Alhasans]

HI,

I have the same issue with my experia z3+ phone. Could you please suggest us as the below troubleshooting steps has been done from my side:

- Device rebooted

- internet connected

- Google password has been changed many times!

- after trying multible times, i got the page to enter my user name and password, and i did authinticate successfully. But same issue, getting back to protected screen.

Please avdvice.

[DebenDavey]

My Xperia Z3+ has locked. It is asking me to authenticate myself. However I cannot because every time I try, it gives me the following message:

Error. Network Connectivity issue. Please try again later. 

I have perfect wifi. I have tried my home wifi, BT Wifi, public wifi, and heading out for a walk to try 4G. None are working. 

I am am without a phone and I need it for work, for scouts and other things. 

I have not changed my Google account details or password. It would matter if I had - it doesn't even get that far.  My wifi is perfect - I use it from my iPad.  I have not reported my phone lost or stolen. I am at a loss as to why it is happening.

Sony support - you need to provide a solution ASAP 

[CameronT]

Hi everyone.

I am not 100% sure what may be happening here. Would someone be able to upload a photo of the issue for me please?

[Alhasans]

Hi CameronT,

Picture No.1 shows the protected screen.

If i press on the authintication button, it shows the error directly. without asking to put the usenaem and password for google to verify the account. seems to be hanged.

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The username and password screen comes to me two times only, and i had put the correct user credintial and the authintication was successfully(Pic no.2), put the same issue is coming. Back to the protected screen.

Please solve it on urgent basis, becauuse all my business stoped because of this issue.

Br,

 Samer

Edit by CameronT: I edited your first picture because your IMEI was visible.

[DebenDavey]

I have solved the problem! 

Do not do as suggested by the Sony Support guys. Their only suggestion is to download Xperia Companion, follow the instructions and reset the software on your phone, and in the process like sing ALL personal data not backed up. 

I refused to accept that as a solution, so kept plugging away. (I work in IT and used to be on IT support so am familiar wits problem solving).

When end I was trying to get it sorted, I noticed that the time in the top right was incorrect. Is that why this is not working I thought? But how can I correct it when I cannot get into the phone without authenticating. 

Ok, other things I could try. I considered letting the phone run dry and the recharging it, but whilst waiting for that, I decided to try one more thing.

I removed the memory card and SIM. The phone recognised I had removed the SIM and when I returned it, I was taken to a reboot. 

When it booted up it recognised that clock was not showing the correct time. It allowed me to click on it and it had switched off the setting to use the Network time setting. I toggled that back on, the time instantly corrected itself and apps that were showing errors suddenly appeared. 

At this staged, I still had not authenticated myself, so before the phone let me access anything proper, it took me to the lock screen. I unlocked. It took me to my Xperia screen where I selected Authenticate. It opened up the page to enter my email address and then my password and I was in.

Success! And I still have all my personal data.

Question is. Why were the Sony support staff not able to properly investigate the issue and come up with a proper solution. Instead they just want to get rid of you as quickly as they can by taking the easy option. I refuse to accept the easy option until I have exhausted all other options. Glad I did! 

Hope this works for you also.