White milky screen and white strings

[Phantomsoul]

UPDATE AT THE BOTTOM OF THE POST

Hi guys.. Today i booted up my phone (Z3) and saw that the screen is awkwardly milky and there are white "strings" on it. I can see everything and my phone is fully working. But that milky thing is annoying as **bleep** since i cant see any image as it is. Do you guys know what it could be? How to resolve the problem? I dont have any money so i cant pay hundreds of dollars for a new screen. I already did factory reset it. Didnt change anything.

The phone is protected by tempered glass on the screen and the backcover. Its also protected by a rubbercase. It never fell to the ground and it never got wet. There is no damage on the phone. Not even a scratch.. The phone is 7 months old now. As you see i cant figure out why this is happening..

I hope you can help me. Thanks! Here are some pictures:

Update:

I dont know what exactly was broken but it surely wasnt my fault. I got a whole new screen on my phone for free. So if anyone get's the exact same Problem, contact the support and prepare a repair order. I am so thankfull for your help!

Greetings,

Tugay Altinkol

[Phantomsoul]

Oh man i think im too stupid.. i cant find the option for the factory reset. I could make backups but thats all. 😕 May i ask you for your help  last time?

Edit: Ok got it. It will be a hard reset. Its on progress now ill keep you updated!

[Uliwooly]

@Phantomsoul

click on support zone, to update the phone, this will reinstall the software, thus, repairing it. 

[Phantomsoul]

Looks like its all on hardware.. Even after the reset the problem remains.

Even if the phone is turned off to charge the battery more efficiently, the battery symbol is as blurry and milky as everything else..

[Uliwooly]

@Phantomsoul

Sorry to hear that.

[Curnow1]

Yeah screen problem however did you ever submerge your device in water?

[Phantomsoul · Accepted solution]

Nope i didnt. I really take extremely care about my Phone.. they arent cheap you know. Wouldnt risk a broken Screen. But here's the update i promised you:

I dont know what exactly was broken but it surely wasnt my fault. I got a whole new screen on my phone for free. So if anyone get's the exact same Problem, contact the support and prepare a repair order. I am so thankfull for your help!

Greetings,

Tugay Altinkol