Volume jump

[Johnk1]

I have a z5 compact and since the latest update if I listen to anything with headphones the volume will jump straight to max every minute or two. i turn it down again and it just keeps happening. Makes listening to anything impossible. Any advice?

[MarlonUk1]

did you turn on the dynamic normalizer?

[Johnk1]

The dynamic normaliser was on and is now off but the problem persists. Turns out it's not just a headphone thing either, it happens no matter What's playing.

[Johnk1]

Bumping this because it's super annoying. 

[dunahan]

It's just nearly impossible to use any media with sound as the sound jumps to full. This has been in the last 1-2 months and was previously fine. Please help!

With a cover, the screen cracked from a minor fall.

[Silver_jr]

I have the same problem on two z5 compact. I had a Z5 compact with this problem, but that phone got broken and was replaced with a new Z5 compact. Tonight on spotify I found out that this phone has the samt problem with the volym randomly jumping to full.

Is there a fix for this?

[dunahan]

No, no fix and it is really a problem. I am going to try to get in touch with Sony but I don't know how!

[Johnk1]

No fix that I know of, but after a while mine just fixed itself. It did it again a couple of times but seems to have been fine recently. I guess just ride it out and hope for the best. I have a feeling it might have been caused by a system update.

[dunahan]

Had a chat to Sony. Started in safe mode and so no jumping. Need to find the third party app that is causing it? Any ideas?

[Johnk1]

I don't think I deleted any apps before mine righted itself but maybe one updated and fixed the problem. These are the media apps currently on mine so you may be able to rule them out as problem areas: 

• Stitcher
• Netflix
• iplayer
• youtube
• iplayer radio
• bt sport
• bbc media iplayer
• now tv
• spotify
• all 4
• amazin music