@DavidWallandwrote:I am hearing impaired. I can't find out how to make the phone refuse to try to record a voicemail message, despite voicemail being unset. What I need is to ensute that no-one actually tries to record a voicemail message and instead texts me.
I had this set up on a previous phone (not a Sony) and can't understand why this is not an ordinary feature on my Xperia phone. People tend to drop their voices while recording meaning that I can very seldom work out what the voicemail message is.
If I miss a call and the caller thinks I have a voicemail message, then I may have missed something vital, especially as my wife died suddenly 3 weeks ago and I am trying to deal with this under conditions of great stress.
Should download your Carriers Mobile App and see if you can disable the Voice Mail Service from there.. or just bug your carrier and tell them to disable it.
usually you can even do it by USSD code if you search for what your carrier has allowed
most carriers now have something like this
Hi @ginger47, welcome to our forum and I'm very sorry to hear about this. 
Are all calls going directly to voicemail or just some of them? There is a setting that you can enable for a specific contact that will transfer the call directly to voicemail, so make sure that this setting has not been enabled.
Start with opening up the Contacts application > tap on one of the contacts that can't get a hold of you, tap the pen > three dots, make sure that "All calls to voicemail" is not checked.
You can also make sure that you have not blocked the numbers from calling you. To check that, open up the Phone application > three dots in the top right corner > Settings > Block numbers.
If the numbers are blocked, remove them from the list (tap the trash bin next to the number).
Let me know if that helps! 
0online
1888160posts