Z5 - SMS sending issue on 4G

[Tamaska]

Hi,

Recently (almost 2 month ago) I changed my sim card to a new one to get 4G services. My old sim had a few years of age, which I cut to make it nano sim to fit my Z5. 

So after I changed the sim everything was working fine, untill I realized thet the SMS sending doesnt work. The interesting part is that I can receive SMS messages, but no sending. So I went back to my carrier and changed sim card, but nothing has solved, I did the sim change once again and the issue is still there. A new visit to the carrier where the guy changed by curiosity the network type back to the 3G, and surprize it worked. As we switched back to 4G nothing, no message sent. So my question, anyone noticed this issue or had similar problems? How did you solved it? Thank you.

Cheers.

Tamas

[Tamaska]

So, as it seems it is not a common issue as I see.

[NeoBeum]

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@Tamaska wrote:

So, as it seems it is not a common issue as I see.

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How did he select 4G only? 

SMS only or MMS and SMS?

[Tamaska]

He didn't select 4G only. On the capture below the sms does not work, but if I select wcdma...  Than it works. 

[NeoBeum]

Your carrier screwed up

It sould say LTE, not 4G

Dial *#*#4636#*#*

Go to phone information,  is the band still 4g/wdcma/umts or lte?

[Tamaska]

Here you have another capture, because I don't know for sure what you refer to.

[NeoBeum]

ask orange to push a Carrier Setting SMS via SMS

You need to get the carrier APN set properly

The LTE network works slightly different when carriers use voice over lte, and some carriers do not

[Tamaska]

Thanks Neo, I'll ask them and will leave a feedback on it.

[Tamaska]

Talked to the carrier, they couldn`t help me at first so they opened up a case for me. So I`m waiting for their feedback.

[NeoBeum]

they couldn't send a setup sms?

if I were in uk, orange would be on my hit-list