Sudden Death

[kourosh1960]

HI,my Z3 Dual is stoppted suddenly.I connected it to cheger for half hour but it does'nt power on!

[Aasen]

Hi,

I stopped by the store and they tried all the various tips and also connecting it through repair tool.
Phone was dead.
Sent for service and I'm stuck with low end Sony replacement.

Not that impressed with lifetime of 2 weeks 3 days before it died. It was also passed the local regulation of 2 weeks before they would give a new phone without sending it for service for 2-5 weeks.

[malt1977]

I know it's a pain, but retailers need to draw a line somewhere. Personally i'd exchanged it as it was only just over, especially as most distributors offer a 30 DOA process.

[Aasen]

But those problems aside. WHen getting the new phone and inserting the memory card I get an error that the memory card is malfunctioning (could not be read) and had to be reformatted.

This happened also through the process when the phone died. This is even more annoying as most of my back ups are on the memory card. Fortunatly I only lost 2 week 3 days worth of data, exlcuding what is updated to onedrive.

Any idea best way to repair and get the data back?

Tried the card in a few different phones with same results.

Also tried win 8 tablet without change. My memorycard reader did not read the memorycard.

[Rom1]

Got the same issue no later than yesturday.

The phone was right into my hand, I was typing a mail when the screen went to full black (but phone was still powered on).

I pressed the reset buton with no results... So I pressed the combo power down + volume up to reboot the phone. The phone vibrated once, powered off and never powered on back. Now, I cant power on the phone, the phone does not charge either if pluged on a wall or a PC, the led has no response. The pc does not detect the device wether or not I'm using PC Companion.

I let it pluged for more than 12 hours without any results, exept that battery being quite warm.

OFC the trick "Power on/off + volume up or down" is completely useless as well as the reset button next to the sim slot.

I've been using the phone for merely a week...

I'm getting quite fed up and unlucky, as I had to order the phone twice (first one was stolen by the French post office during delivery - thought Sony wasn't responsible for this...).

Anyway Now I have to drive a whole hour to go the shop because of an issue Sony has offically cleared a year earlier on previous phone of the Z series... 

[Aasen]

Rom1

Have you had the opportunity to check your memory card? If that corrupted as well?  

Annoying thing and should not happen on this type of phone. I switched from a HTC One M8 to the Z3 due to battery problems and bad camera on the HTC. The sony worked perfectly for the 2 weeks and 3 days I had it. Pity that such an annoying software issue ruines an otherwise super unit. 

However, would pick it again and hope I got one that actually works. 

[Rom1]

Well, Sim Card is as new as the phone, and in France phones aren't sold with sd memory card, slot is by default empty. I didn't had the time to have to use of an extra memory card. 

Anyway phone doesn't start up either with Sim and SD slots empty.

[pala]

Yesterday my mobile has been switched off suddenly later it was not power on when I press power button too.what was happend to my device can u help me.

[Uliwooly]

Connect the phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for 2-3 hours

[Ashroft98]

Press the power button and volume up button.

If that doesn't work,fix your software with PC Companion.

[_alexdon_]

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@Ashroft98 wrote:
Press the power button and volume up button.

If that doesn't work,fix your software with PC Companion.

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You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).