Sony Xperia Z5 Compact has an echo when making calls

[amcjn]

Hi,

I have a brand new Sony Xperia Z5 Compact,
when I make/receive calls, the person at the other end has an echo from my phone.
THIS is not the case using a bluetooth device to make the calls with.

Please advice what to do ?

Infomation about the phone :
Modelnumber    : E5823
Android version : 5.1.1
Kernelsystem    : 3.10.49-perf-g83fc9bc
Versionnumber : 32.0.A.6.152

Best regards
Jan

[Tanne]

I also have the same issue as others have described. Everyone I talk to with my Z5 Compact complains that it echoes. It's a brand new phone and I hope this issue will get solved soon.

[Tanne]

I also have the same issue as others have described. Everyone I talk to with my Z5 Compact complains that it echoes. It's a brand new phone and I hope this issue will get solved soon.

[Sean09]

I am not sure why comments are so heavily moderated, but I am reposting it again regardless.

When will Marshmallow be out, and when will this issue be properly recognized?  I do not believe it to be a warranty/hardware issue given the phone functions fine when people call me - it only gives an echo when I dial out.  

[RobertoDS]

So it's clearly a SW Bug, by the things that it happens just when u do a call !

I think that they move to solve all these bugs we're encountering.

[Sean09]

I really wanted to get to the bottom of this issue. I contacted Sony in Canada and they advise they are not able or willing to offer any sort of support or repair on the unit.  They claim they do offer international warranties, but only if the phone is also available here.  Looks like people who imported are SOL until Sony releases a fix - provided it is software - or until the phone is made available in your own country.

[Sean09]

I've got to say,I really do not believe Sony knows what's going on. I've been dealing with support only to find out Sony won't fix my phone in Canada. They told me they will provide an international warranty, however, their repair vendor only services phones carried in Canada.

In addition, when I contact Sony about the echo issue they provide the same silly scripted nonsense solutions you see here - do a repair, followed by updating firmware, then they'll reference the software fix they've been claiming is in the works since November with no eta.

The consistent and scripted responses that fail to address the issue tell me Sony doesn't know or care to investigate a solution. They just give you the runaround.

[Angels20]

I have the same issue on a 3 month old Z5C - people saying there is an echo when they speak to me regardless of whom calls whom.

Model: E5823

Build: 32.0.A.6.200 - and it seems worse not better since the upgrade?

[Sean09]

Don't expect much of a response out of Sony.  Send it for warranty if you can.

Seems their support is utterly useless and do not read your issue nor communication history.  I've spent the last while going back and forth with them, and the results are the same.

- we are working on a fix and have been since November

- we do not have an ETA nor do we know if and when it will come out

- try a factory reset

- try the PC Companion tool

- Update to the latest firmware

- mail it in for warranty

If you want anything beyond the above good luck - as you can see here, even their employees who respond give you generic suggestions without understanding the issue in any capacity - much like when you call your ISP and they ask you to reboot your modem.

[Udust]

Hey,

Got a Z5 compact, bought due to reviews giving it excellent scores for battery life and preformance without overheating. Satsified that the device lives up to those expectations!

However, I am not keeping a phone that is unable to preform to my expectations on its core functionality: making calls.

Will return to service, and give them the mandated 3 attempts to remedy it (Norwegian rules). Should they fail to remedy it I will renounce the purchase and leave Sony with a bittersweet taste. Its a PHONE, please let me call people!

[Jakooth]

I'm completly pissed off. As long as I selected SONY so far for all of my devices now this phone and the support is a compelte joke.

It is like no body knows what's going on. Everyone from the mobile network to the official SONY support says they never had problems with Z5 compact before, when I see 6 pages of exactly the same problems from all over the world here.

There is neither official statment for this issue, nor a software update for 2 months. I noticed other vendors like HTC are already rolling out Android 6.0  and SONY lacks both speed and quality it terms of hardware and software.

Support is just suggesting basic : useless settings, resarting and firmware update.

I tested the device call in every possible situation... 3G, 2G, 4G, Romain, different nework providers, Incoming, Outgoing, Safe Mode and Viber calls over internet, plus all kind of settings I manged to find editable... the echo is there no matter of this.

It appears absolutely on random:  for some calls no echo, for the majority echo and it disappers after 3-10 seconds,  for some it lasts over 30 seconds or by the end of the call.  We also noticed in can disapper  and appear again duing the same call.

No echo with the hands free or with other ear phones like the PS Vita offical set.

Testing the microphone in diagnostics is fine.

We just noticed the sensor for the proximity of the ear might be something that affects the echo on the other side.

While I'm not sure if this is the cause, deffintely there is a difference when I dial, wait for answer and put the phone near my ear... v.s. I dial, put the phone immediatly to my ear and waith for answer on the other side.

Feel free to test this and share yout thoughts on the issue.

I personally am now looking forward to return the phone forever. Repair is not an option for me... when I pay 600Euro for a brand new device I epxect it to work and not to be like a second hand fix.

[Udust]

Got an update! This is me again posting.

Got my phone returned today, they replaced the mic, turned off every setting for noise canceling and supposedly updated the SW, though its the same version it was when I handed it in.

The echo was gone! Horray!

I downloaded my apps, updated my stuff and settings and sat down on the train for my 1hr ride home. I plugged in my headphones and a strange thumping rythm was heard. Well then. I tried playing a song and the phone clearly did not register anything in the aux port as sound came pouring out of the speakers to the joy of my fellow train commuters. Oh well, check that out later time to surf.

Before I am even done tuning the settings on the browser, the phone is so hot around the camera on the rear side that I cannot hold it. I have to hold the frame with my fingertips not to get burnt. I turn off every app, check the settings to make sure nothing is running, and the phone keeps getting hotter. A warning appears telling me some apps are closing due to the temperature.

At this point I would tear the battery out of a normal phone. Sony and removing battery? Not so much. So I turn it off, and leave it to cool off for 30 minutes. It remains the same heat after 30 minutes, and I turn it on to find the battery which was at 100% is now at 43%. During the following 40 minutes it took me to buy foodstuffs and get home, I place the phone in ultra stamina mode. It's dead 5 minutes before I start driving home.

So, got it back, and its going in for repairs round 2 tomorrow. Here's hoping there's a refund at the end of this. I am 100% terrified of overheating batteries (electronics engineer) so this is NOT acceptable by any stretch of imagination.

UPDATE: I tried plugging it for a quick charge to see if it had started behaving. It no longer charges. The saga continues!