Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error 505)

[ThundiX]

Hello,

I have the same problem described here https://www.reddit.com/r/SonyXperia/comments/5va768/z5c_cant_install_facebook_or_messenger_on_nougat... . After update my Sony Xperia Z5 Compact to Android 7.0 (Nougat) I can't update my Facebook, Messanger or Site Manager App form Facebook. My girlfriend, same smartphone and android version, have the same problem. I tried to clear Playstore Cache, reboot, re-enable com.facebook.appmanager and com.facebook.system - nothing works. I also tried to make a fresh reinstall of these apps, but also error 505 - so I'm unable to install Facebook, Messanger etc anymore too.

Any ideas?

Thanks!

[Rahja]

On the same day I reported my problem # 505. It was almost three days ago, several hours after I was notified, I got an update for Google play servic and the update did not last for a few seconds. After that I tried to install Facebook again and already succeeded

Thes is Screenshot 2 m ago

[Rahja]

I think this update will come to you too, but it needs some time ... My advice to you is not to restore factory settings .. Be patient for a few days and will come solution.:smileysmileythumbsup:

[Bborhen]

Dear Sony 

Is there any update for Google play service which could correct the 505 error when installing Facebook or messenger apps on my Sony Xperia Z5 with android 7.0 nougat 

Please I feel like I have bought a cheap phone not a high end and a flagship one 

Please help 

[Bborhen]

It seems that Sony has no interest in its customers since they have already paid their devices.

The online support is weak and answers like the caller is dumm and novice 

Hope there will be soon an update with correct files system 

[Bborhen]

Hi guys 
I ask all those who are facing the same issue to post it, maybe Sony will react with an update to correct

Thanks 

[crismadit]

I have the same problem but nobody can help me. I have talk with google, with sony but nothing, the only solution seems the reset

[Ali076]

I had the same problem but it's not phones fault. Uninstall the app and try to re-download. Don't forget to clear cache.. 

[keithvassallo]

my Z5 is having issues with facebook and messenger after it updated to nougat. the device will not update facebook and messenger apps through playstore. all other apps update just fine. i tried clearing cache and data as per many advises but to no avail. i also tried to uninstall and re isnstall facebook but after uninstall, the app would not install back. i also tried to download the app not from playstore but did not work. any help please

[keithvassallo]

do you mean that you fixed your problem?/

i tried re installing but could not succeed. which app cache did you clear?

thanks

[Bborhen]

Hi everyone 

The issue can be solved only by a firmware update from Sony 

The problem is with 2 system process which can only be deactivated but can not be removed and they causes the problem 

Those system process are: 

com.facebook.appmanager

com.facebook.system

Sony must react with an update or at least with a patch