Smart connect not working with headphones

[will410]

smart connect app has stopped working with headphones, have tried emptying data and also restored the phone to factory settings, but still nothing with any pair of headphones, I have installed the soundabout app and all headphones are working with that, so wondering if it is a software problem rather than the headphone jack that is the problem, any advice please?

[Thommo]

You tried a factory reset - Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so backup what you need 1st - This is not the same as a factory reset but will achieve the same outcome

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Uliwooly · Accepted solution]

I've read a post almost identical to this one, contact your local Xperia care as it could be a hardware issue

http://support.sonymobile.com/global-en/contactUs/

[will410]

Ok i will give the various options a try and see how they work out..... thanks

[Uliwooly]

Keep us updated, don't forget to backup your phone before using PCC

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[dquilon]

I confirm that headphones events with smart connect stopped working. If I go to the app and switch off and on the headphone event, it will instantly work but will not work otherwise when the actual connection is made

[will410]

System repair didn't work so looks like a hardware problem, only had it a couple of weeks so I'll have to take it back to the shop let them deal with it.

[dquilon]

It is not a hardware problem, it used to work when I first got the phone, it is a bug within the smartconnect app.

Hopefully they fix it soon because I use a lot of automation on my phone.

[will410]

Tried with the soundabout app as well but that won't recognise the headphones are in the phone automatically either unless it I change it manually in the app, Sony are taking it for repair now anyway, thanks

[will410]

Sent to Sony and flex replaced within a week, working fine at the moment, long may it last