Problem: Notification Sounds and Ringtones

[Global]

Hi everyone. I have opened a topic about the sound distortion in the beginning of any sound on device. Alexdon[http://talk.sonymobile.com/t5/user/viewprofilepage/user-id/7878] helped me very much. But i have noticed something different.

I did a factory reset and a clean install the latest update. Whenever I receive a message, call, whatsapp message etc. (or something that causes a notification sound or call sound), the sound freezes a bit or some cracking or lag happens just before starting to play. I tested it both with normal boot and safe boot. Is this a hardware or software problem? I need some Sony Stuff to help here. I have read all Xperia Z1 forums and some people have this problem. And it is on my Xperia Z1 Compact. This is a suberb phone and I need some help. Can I really need to go to Sony Service? or Warranty?

And is there anyone who has this problem?

[Global]

Hello. When a notification sound or some sound on phone starts to play, in the beginning a distortion is happening. About 1 second or less, sound is broken and it is so annoying. I tried it with headphones and external speakers and the phone's speakers. Everytime a sound starts, there will be a distortion. Is it a warranty problem? I bought this phone two days ago

[_alexdon_]

Does the same happen if you boot the phone in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Global]

Yes i tried it in safe mode, it is happening...

[_alexdon_]

Have you tried a software repair via sony update service?

http://www.sonymobile.com/gb/tools/update-service/

[Global]

Do you think it is a software problem? Because i tested it with Diagnostics which is the default test program for sony. Same problem happens.

[_alexdon_]

You could give software repair a try,if that does not help,you need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[Global]

Thank you very much. I will try and feedback here.

[_alexdon_]

Ok,waiting.Good luck.

[Global]

I repaired it but problem maintains.