Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

[j5chang]

Hello,

I recently sent in my Z3 to the Sony repair center for some reception issues.  When it came back, My phone is locked with the message on the top left of the screen saying "SIM Is Perso Locked".  I now have to enter a SIM network unlock PIN which I do not have.  I have called Sony and they could not provide a code.  I have received one from my phone carrier (Wind Mobile) but that did not work.

Is my phone now locked to Wind Mobile? And how would I receive a proper unlock code?

Thanks,

Jason

[j5chang]

Let me know..thanks.

[Uliwooly]

@j5chang

I can't see the picture, could you upload it to box or dropbox or drive and post the link here?

[j5chang]

Hi here it is:

https://www.dropbox.com/s/n7xi1oa2flhedci/Screenshot_2015-12-11-17-55-40.png?dl=0

Thanks,

Jason

[Uliwooly]

@j5chang

This is interesting, you didn't flashed the phone at all right? 

1289-6979  its for Bell Canada

1289-2960 I couldn't find info on this. 

[j5chang]

So does this mean it is unlocked to both bell and this carrier you can't find info on?

And no I did not flash the phone.

Lol any idea how this could have happened? It was locked to Wind but when I received the phone back it was locked to Bell??

[Uliwooly]

@j5chang

This is rather odd, contact Sony again and ask them to reset the count so you can enter the code again, once they do that, ask Wind Mobile to send you a new code. 

[j5chang]

Ok will do thanks.  It is quite ironic that you have been more help than both Sony and Wind combined over this two month span.

[Uliwooly]

@j5chang

Anytime, we like helping others, after all, this forum is for us, users, to help each other. keep us updated. 

[Alex20011]

Is it really possible for Sony to reset the count??? And how would I be able to contact them???  and I would I also know the carrier for the phone