Join now - be part of our community!

my Xperia z5 compact gives an error wirth an android symbol on boot

moayad
Visitor

my Xperia z5 compact gives an error wirth an android symbol on boot

Hello

my Xperia z5 compact gives an error wirth an android symbol on boot after i have updated the software

thank you

5 REPLIES 5
profile.country.PH.title
MarlonUk1
Expert

perform a software repair using PCC http://support.sonymobile.com/gb/tools/pc-companion/

moayad
Visitor

THANK YOU for the reply, but the computer is not recognizing the mobile 

moayad
Visitor

Hello Guys 

i have updated my xperia z5 Compact via OTA update, after updating it shows an Error message with android symbol then the phone goes off and repaets the cycle 

13022386_10209505112768064_1361799518_n.jpg

profile.country.PH.title
MarlonUk1
Expert

can you follow the steps here? http://www.hardreset.info/devices/sony/sony-xperia-z5/

try to send your device to your local service center.http://support.sonymobile.com/global-en/contactUs/

MiguelitoPonce
Visitor

Install software, hold volume down in your xperia and conect the usb. Working for me. Good luck