My camera freezes

[TheTipsiz]

When I launch camera it sometimes freezes and restart the phone help me please

[_alexdon_]

You are welcome,which version did you choose?

[TheTipsiz]

Nooo. The issue is back again.
I chosed the xperia z1 xperia z1 c6916 im from Turkey.

[alexrx]

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@TheTipsiz wrote:
Nooo. The issue is back again.

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Hi there,

Contact your Sony Xperia Care and advise with them in order to solve the problem at the best way.

Perhaps you should to carry the phone for repair?

http://www.sonymobile.com/global-en/support/contact-us/

Cheers.

[Elnokaly]

form the first day i bought this phone i have problem with the camera
some time it's freez and i have to turn the screen off and on serval time 
i bought this phone with kitkat 
any idea ?

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).