Mobile data stopped working

[Shannie]

Hi my daughter has a Sony Experia Z5 Compact phone and her data stopped working a couple of months ago.  She was using it okay and it suddenly stopped.  We've rung the provider and they said that everything is okay.  She had taken out the SIM card, turned it on and off many times, upgraded the operating system, turned the aeroplane mode on a off and doesn't have stamina mode so she cant turn that off.  Can anyone help?

Judy

[_alexdon_]

@Shannie Have you tried settings - more - internet settings and accept to download?

[hawe]

my mobile data not turn on automaticaly after i use wifi or turn the screen off. I must restart the phone or turn on airplane mode and then off to use my moile data...

i not use standby mode or stamina moede or save baterry life. 

i try call the carrier and there is nothing wrong with my sim card

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@alexdon wrote:

@Shannie Have you tried settings - more - internet settings and accept to download?

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[Uliwooly]

@hawe

Follow @alexdon's advice and don't create double posts, thanks

[Shannie]

Thanks Alex she tried that and it says - there is no network connection connect to wifi - it didn't have an option of accept to down load

[_alexdon_ · Accepted solution]

@Shannie I understand, in some cases you need to be connected to a wifi network in order to download the internet settings.

[Shannie]

Not sure if you got my message that it worked - Shannie is VERY HAPPY 😄

[_alexdon_]

Glad to hear that @Shannie.

[JIGAR-MOHAMMED]

I had the same problem.  The issue was that the ACCESS POINT NETWORK was deleted by it self.  What she have to do is set up manually, but first you should know what are the APNs information are by so simple way,  go to google and search for the provider sim that she use for example i use lyca mobile germany so i searched " lyca mobile germany APN " and then i got video saying to me what should i do where and how..  Best wishes