Missing Xperia Answering Machine.

[Z3Kev]

Hello,

Just set up my new (second hand) Z3 Compact but it seems the answering machine facility is missing.  I have checked the user guide, this forum and my old Z1 Compact to compare.  It is not under Settings>Call where it should be.

Could I have somehow deleted this facility?

I am on 6.0.1 with a 1 May 2016 security patch update in case that is relevant.

Any ideas?

Thanks

[Uliwooly]

@Z3Kev

Are you referring to 

settings > call > voicemail?

[Z3Kev]

No, that would be service provider voicemail.  I'm after the answering machine.  It should be one of the facilities provided by Xperia in the normal menu as the instructions confirm:

"

1. To enable automatic answering

1. 1  From your Home screen, tap .

2. 2  Find and tap Settings > Call > XperiaTM Answering Machine.

3. 3  Drag the slider beside Answering Machine to the right."

and I had it on my old Z1 but its not there.

[OvtheBov]

Same here - I have been happily using the answering machine on my Z5 compact until this latest update, after which it has disappeared! Where has it gone?

[Z3Kev]

Glad to hear its not just me.  So it could be an update thing? 

[Z3Kev]

Hah!  Love that fact that the system **bleeps** the word d@mn

(Which was then edited out by alexdon by way of an explanation.)

[BobfromOz1]

Now I have a new update on Sony my ZX and the answering machine has disappeared completely but worked fine previously. 
Telstra claims it is Sony's fault but they will give me voicemail at a fee!

Telstra previously disabled the answering machine by giving me voicemail which has to be turned off before the answering machine works.

It is a great feature I have used for years starting with my Z1.

Did Sony turn off this feature or Telstra?

Another gripe with this new update...I am used to mobile numbers starting with 4 numerals, why now are we starting with 3 and 4 at the end. Sure it is the same number but throws your memory out of wack!

[Hugosky1]

I bought an Xperia Xz3, and there is no answering machine also. How disappointing! I have been buying Xperias for about ten years. SONY was great,but not anymore. I was happier with my old xperia X. The support is so bad that my phone does not even appear in the options for support. 

[Hugosky1]

Too bad for you Sony.