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Missing contact info

SOLVED
Dlust
Visitor

Missing contact info

About half my contacts are missing its the sms contacts. I have checked the filters and turned them on and off. I have reset the phone, and I have tried clearing the cache and forcing the app to stop but still have no luck. Does anyone have any idea how to fix this? Also I can check my messages and the number comes up with the message but not the name from my contracts
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1 ACCEPTED SOLUTION

Accepted Solutions
CameronT
Champion

@Dlust,

I am afraid I am at a loss as to what has happened sorry Slightly_frowning_Face It looks like your contacts are lost.

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14 REPLIES 14
Rudeboy2
Visitor

Had the same problem but screen broke before I could try to fix it. Would also like to know why it happened
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Uliwooly
Expert

Did  you had your contact's info at all or did this issue just happened? 

Dlust
Visitor

This just happened a few days ago
CameronT
Champion

Hi @Dlust,

Welcome to the community. 

If you open the contacts app, do you see all your contacts listed here? Are they only missing in your SMS app?

Dlust
Visitor

No they are missing in both
CameronT
Champion

@Dlust,

Double check your filters in the Contacts app. (3 dots > Filters) Make sure you expand Local, Google, Skype etc and tick all the boxes in there.

You should also try resynching with Google. Go to Settings > Accounts > Google > 3 Dots > Sync All.

Dlust
Visitor

Thanks I did try resynching and checked and unchecked the boxes already, neither helped fix it.
CameronT
Champion

@Dlust,

This is very strange. The contacts that remain, are they saved to the local storage or to your google or other account?

Dlust
Visitor

The contacts that remain are the ones from google that were imported I think. Alot of them are just email addresses not phone numbers