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DH2706

Hello Community,

so today i bought a new Sony Xperia Z1 and the first thing i did was updating it to Lollipop. I did this even before I put in the Sim Card (just in case it's useful).

My problem now is that it finished installing the Update and now i am just seeing a black screen, only the task bar on top is showing. I can't do anything, can't scroll down the task bar, nothing. I also put in the sim card, but that didn't help either.

I also took a screenshot, in case it helps.

P.S.: i restarted it several times

Uliwooly

@DH27

You can factory reset your phone with MyXperia or Android Device Manager

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/92729...

View solution in original post

Uliwooly

@DH27

Re-install lollipop with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Uliwooly

@DH27

The problem might be related to your past issue

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Power-Button-isn-t-working-correctly-anymore/m-p/970016...

DH2706

Thanks for your reply,

but it isn't related at all, because this is a complete new phone, which I just bought today, also the other phone was a Sony Xperia Z, this is a Z1

Uliwooly

@DH27

My bad, I stand corrected.

Re-install lollipop and report back.

DH2706

I can't back it up with PCC, because it tells me that I need to unlock my phone (I made a pinlock before I updated it), but i can't because I dont see anything, and also the other way you send the link of is not working

Edit: This problem also occurs when i am starting it in safe mode