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Lollipop Update Problem

SOLVED
DH2706
New

Lollipop Update Problem

Hello Community,

so today i bought a new Sony Xperia Z1 and the first thing i did was updating it to Lollipop. I did this even before I put in the Sim Card (just in case it's useful).

My problem now is that it finished installing the Update and now i am just seeing a black screen, only the task bar on top is showing. I can't do anything, can't scroll down the task bar, nothing. I also put in the sim card, but that didn't help either.

I also took a screenshot, in case it helps.

P.S.: i restarted it several times

test

10 REPLIES 10
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Uliwooly
Expert

@DH27

Just to be safe, reinstall lollipop, it will smooth things out.