Lollipop charging bug ???

[m3lm]

After lolipop update I can't charge the phone to full, i already made a clean setup via pc companion after i resetted the phone.
My phone goes to 84% and starts blinking charging/notcharging, so finally after 10 h of charging it has only 85% of accu. Anyone had the same?

I recorded this video to show u my problem

https://m.youtube.com/?#/watch?v=SQ6iQrqPKT4

P.S i can charge my mobile while its turned of ..
Also im sure there are no apps is consuming the battery while im charging it .


Please fix this with an update or just tell is what to do..

[pry]

I contacted Xperia Support Center and the reply I got was as follows:

We would request you to repair the software of your device using the below mentioned steps in order to resolve the issue which you are facing with your handset.

For performing software repair using pc companion, you can follow the below mentioned steps:-

1. Download PC Companion from http://www.sonymobile.com/in/tools/pc-companion/, and install it on your Windows computer.

2. Turn off the phone and disconnect it from the computer.

3. Open the PC Companion application.

4. Select Start under Support Zone.

5. Select device Software Update and Start.

6. Could not find phone appears. Select Repair phone and Connect.

7. You will receive a message on PC companion that data will be lost if you will continue.

8. Tick the box to confirm that you have understood that all personal data will be lost. Then click Next. The application prepares for the repair and if necessary downloads required data from the web.

9. Select your phone model manually and then click Next.

10. Depending on the model you select, you will be prompt to perform a few steps for the repair for PC Companion to be able to update the phone software.

11. Do not connect the phone yet! Note! At this instant, the phone must be off and disconnected from the computer.

12. Connect the USB cable to the computer, not to the phone.

13. Xperia: While pressing and holding down the indicated button (Volume down key), connect the USB cable to the Xperia device, and keep holding and pressing down the indicated button (Volume down key) until the repair of your device’s software starts... appears (in some cases installing drivers appear first).

14. If you failed to follow the steps correctly the phone will turn on, and Proceed with the following steps, slide down the notification bar appear. 

15. If this happens, disconnect the phone from the cable, power off it and repeat from step 12.

16. Follow the instructions on the screen. When the repair is finished, disconnect the device and then start the device again.

17. Select Next. If the repair was successful, the message will appear that device has been successfully updated appears.

18. Select Finish.

We would also request you to backup all your data before repairing your phone software.

To back up content using the Backup and restore application: -

1. If you are backing up content to a USB storage device, make sure the storage device is connected to your device using the appropriate cable. If you are backing up to an SD card, make sure the SD card is properly inserted in your device.

2. From your Home screen, tap the Application screen icon.

3. Find and tap Back up & restore.

4. Tap Back up, then select a backup destination and the data types that you want to back up.

5. Tap Back up now.

6. Enter a password for the backup, then tap OK.

PS: Sony is asking to repair ,that might resolve the problem. So you can try the above steps. The only possible way right now.:smileyangry:

[billycoy]

Also, I found out that this bug isn't exclusive to Sony. Other smartphones have this too with their own Lollipop updates.

I hope they can help us out. Because I don't want the tedious process of backing up/restoring and repairing the firmware. I'll stick with my USB port charging for now, I guess. 😕

[ferlinares]

I sent my xperia z2 for a warranty claim (not related to this charging warranty) and when phone I got the phone back the report says my cellphone was upgraded to the new Android version, at the beginning I was happy but then when I had to charged I realised that it can only reach 85% and after that the screen keeps on until disconnected from charger. Also it is slightly unstable with some apps. It is a shame so nice phone with this issue. It would be better if Sony releases a new update and not letting us try to find a solution by ourselves

[ZzzzzYF]

I did not preform any factory reset or repair, all I have done is trying different USB cables, some cables can charge up to 73%, some 82%, some 93%, only the very short SONY USB cable and a 1 meter long Nokia USB cable can charge up to 100%. It also seems to me that the shorter the cable, the higher % it can charge to.

[mp79]

I am surprised, the charging cable length really seems to matter as user "ZzzzzYF" already noted.

Tried the following setups:

1) Original SONY wall charger + 1m USB cable + SONY DK32 docking station,

and I can charge up to ~90% then the blinking starts

2) Original SONY wall charger + 15cm USB cable + SONY DK32 docking station,

and it charges like a charm up to 100%, no blinking!

So it seams to be related to the charging voltage and/or current that gets to the phone....

[gazchant]

Hi All,

Just had this start happening on my Z1C, oddly though it updated to Lollipop about 3 weeks ago and has been charging fine until wednesday of this week.

Phone was at 100% on Wednesday morning after charging with the magnetic dock overnight.

On Wednesday after noon I found the phone had locked up and wouldn't repond to any button presses (even power & volume up didn't work) so I reset it with the little button under the sim cover.

Phone booted up with around 60% battery, so my initial thought that I'd run it down somehow was wrong.

From that moment on though it's not charging correctly - magnetic dock doesn't work, just flashes between charging and not charging rapidly.

USB from computer does the same.

USB with mains charger and the phone on works up until 90% then starts the flashing routine, after a couple of hours it just about managed to get to 91%. (accompanied by the screen repeatedly flashing on and off).

USB with mains charger and the phone off seems to result in the phone actually loosing charge, I'm sure that after turning off at 91% last night it had dropped to 85% this morning.

I've tried reflashing with SUS and PC Companion but nothings helped.

I'm sure it stems from it locking up...

I've contacted the Sony service center and they're recommending returning the handset which I'm a bit reluctant to do, although it is under warranty.

[NirmalSitaldin9]

Hi guys, i've also had charging and battery probs since the lollipop update. But my question regards the back up and restore parT. I'm backing up my data now via the backup and restore app and I've set a password and I want to backed up on my SD card. If I've done a clean software repair, will the back up still be on the SD card? And I've checked everything to back up, will gaming data and all also be backed up? Thnx in advance

[Qatrium]

SD card contents are not affected by Phone Repair process, so the backup data will be there after repair for restoation. As far as I know, gaming data are not saved in the back up.

[sphaeroid]

Any experience which type of power supply works well and which not, the original 1500 mA or do I need a 2000 mA from a tablet to compensate the bug? And does it matter if a cable is USB 1 or 2? Or do I need a charge-only cable with no data support and the ability to supply a charging current above 1000 mA? Anyone teste this?

[NirmalSitaldin9]

@Quester Okay, thank you for replying Another question, when signing in on google play when playing a game, it might be that the data will be saved on google play right?