Lock screen

[Steff21]

Hey guys, i'm using the Xperia Z1 Compact and since i bought it, i have been using the lock screen pattern to unlock it. But now, i wanted to set it so that i can unlock it by swiping but that option is no more available. It says "disabled by encryption policy or administrator". So can you guys help me?

[_alexdon_ · Accepted solution]

@Steff21 Go to settings - security, scroll down to clear credentials and tap it.

[_alexdon_]

If that doesn't help, please let us know as there might be an app that has administrator rights.

[Steff21]

Thanks alexdon, it worked!

[_alexdon_]

Anytime.

[tina22]

hi,i use sony xperia c3

lock screen can't do hard reset,because of software?

please advise how do the unlock