Latest 4.4.4 update using PC Companion

[Bonhoff]

I have tried and tried but can't get my phone to update via PC Companion. I get stuck at the "prepare (part 2) part of the update where I am told to disconnect my phone from the PC and then turn it off, wait 5 secs, then reconnect phone to PC. Problem is, the phone is already turned off when I disconnect it during the part 2 (prepare) phase. Driving me mad!

[_alexdon_]

Make sure the device is turned off when you are told to connect with volume down.Also,your device has to be charged to at least 60%.

[Bonhoff]

Like I said, the phone is already turned off by PC companion during the "prepare"phase and I have followed the instructions to the letter. So, should I switch the phone back on when disconnecting it from the PC/Laptop so that I can switch it off myself as per the instruction? When pressing the volume down button the instructions require that I press the power on button at the same time; this switches the phone back on again. Is this what is supposed to happen? I have gone this far many times but then, nothing other than a pop up asking me if I'm having trouble! The answer to that is Yes, I am!

[Bonhoff · Accepted solution]

Problem has gone away! Phone updated and operating ok. I cannot explain this but I went through the entire process again and this time the screen instruction to uncouple my phone, wait 5 secs and then power on holding the volume down button simply didn't appear and it went through to a screen which simply instructed me to uncouple the phone and switch it on. Job done! Inexplicable!!!!

[_alexdon_]

Cool.

[sagija]

Whats up with that new update, my phone is already running on 4.4.4, 14.4.A.0.108, I updated it via wifi couple of months ago. Today I got a notification that a new update is available, and I see that it is the same one that my phone is already on. The only difference is that it says to update via computer.

[Outlaw]

Good day. I'm facing similar issue. What did you do exactly if you don't mind me asking?

[freekzak]

Hello there,

 these steps might solve the problem (make your backups first before doing anything)

1) Uninstall PC Companion

2) Install again from fresh installer (download again Sony PC Companion_Web from Sony's web page)

3) Restart your PC even if this is not necessary

4) Charge your phone @ 100% (yes 100%)

5) There are two ways to repair using PC Companion.

a) You can have your phone connected from the begining of restoration ( start PC Companion go to Support Zone Start button , Phone / Tablet Software Update Start button , repair my phone / tablet) 

b) disconnect your phone from the computer , start PC Companion go to Support Zone Start button , Phone / Tablet Software Update Start button , repair my phone / tablet. From the list with the devices click your device and follow the instructions.

p.s

    When you connect your phone , does PC Companion recognise your device ?

[Outlaw]

For me, none of the above worked. I tried a different PC and it worked like magic.

Now the phone is running 4.4.4 without any issues so far.

[freekzak]

Then the problem is with your computer , I am glad you solved your problem.