Headphone jack loose

[johanhej]

Some days ago I received my highly anticipated Z3 Compact. I'm very happy with the phone, but some minutes ago I noticed a defect.

It appears the headphone jack is loose. When I insert the pin there's a significant play were you can move the pin around. I will contact the retailer about this, hoping it will be fixed

Any other noticed this problem? 

[Kurdt01]

I've had my phone for about 4 months now and I've also noticed significant movement in the headphone port. Oddly enough, when I move it there is no interference or breaking of sound, but sometimes (not too often) it does pause by itself. Really annoying. Hope this is not a design flaw.

[funfrock1]

Same problem here after 3 months of use, sent it back through retailer for examination and repair. They had better fix it for good, otherwise I'm really gonna make a bad press about Xperia phones.

I've never had such a problem with any previous MP3 players or phones, and judging by the number of users reporting the same issue, this is close to unnaceptable to have a major flaw like this on a top end device.

[Kurdt01]

Exactly! A flagship phone such as this (its price on the Croatian market is around $650), and look - a really high number of users are complaining about a design element which otherwise shouldn't be so problematic. And I wouldn't even be phased by it if it wasn't such an expensive device. It's really unacceptable.

[Uliwooly]

@jjho 

Great to hear that 

[jjho]

6 weeks later: the headphone jack started crackling again a few days ago 

The only headphone I use is the MDR-NC31E, which is extra designed for the Xperia.

As many other owners are experiencing the same problem, this is definitley a design flaw! The headphone plug does not sit firm in the audio connection.

Greetings,

Joe

[Reremnu]

I'm using only Bluetooth overhead headphones since audio jack connection broke. I'm waiting with sending it for repairs a few more months with hope that Sony will figure out the problem with jack connection. I'm thinking that mayve the ffirst batches of "repair/replacement parts" are broken and with time Sony will get "good parts". 

[BogdanL]

Hello,

I also get the crackling in about 2-3 weeks time, but I discovered that the issue is the dust and lint that gathers from pocket and etc.

Just a couple of air blows in the jack ussualy fixes the problem.

[KiichiB]

I've had my Z3 for about two months and the headphones were fine until about two weeks after

Now I've tried 4 seperate headphones including the ones supplied wth the phone and none of them work

It's really starting to irritate me because I can't seem to get any help from Sony themselves

[jjho]

I tried that already when the problem occured for the first time, and it didn´t help. I even used a special air-spray used for cleaning DSLRs.

Greetings,

Joe

[Uliwooly]

Contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/