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Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

SOLVED
martinmrmus
Contributor

Fingerprint sensor diagnostic test doesn' work (Z5 Compact)

Hi. I have problem with diagnostic test of fingerprint sensor (menu-settings-about phone-diagnostic-test-fingerprint sensor). It says it should vibrate when it detecs finger on sensor while testing. But nothing happnes. But fingerprint sensor works fine while unlocking phone, even in service menu is detected. So could someone from sony or users test diagnostic app and report if it's just me. Phone is just week old. And if it' fault, could you (Sony) fix it?

11 REPLIES 11
RobertoDS
Contributor

I think it's "hidden" when u have yet entered your fingerprints

U could try to see if fingerprint sensor diagnostic test is present if you delete all your fingerprints Winking_Face
Christofer
Champion

It is correct that the test in Diagnostics has been removed in Android 6. If you find yourself needing to test the sensor you can always do so by trying to add a new fingerprint in the Fingerprint Manager.