Fingerprint scanner not working at all

[gcaspall]

Can somebody please explain why over the weekend, the fingerprint scanner on my Z5 Compact has stopped working?  Has always worked just fine ever since I got the phone last year. Now when I put a registered finger or thumb against it the power button, absolutely nothing happens.

I've checked in Settings -> Security and there are no longer any fingerprint manager options. I'm confused as to why it's just vanished. The fingerprint manager app is still installed and active apparently but there are no longer any options for adding or deleing fingerprints.

This is extremely annoying as I used the feature a lot, not just for unlocking the phone but also accessing online banking etc.

Any help very much appreciated.

Cheers

[gcaspall]

Hi

There are two fingerprint related apps that I could see.

Fingerpint Manager Ver 1.0

0.00 B Used in internal storage

Fingerprints ASM Ver 1.0

0.00 B Used in internal storage

[Bugmenotsony]

Fingerpint Manager Ver 1.0
0.00 B Used in internal storage


This is using 76 kb by me. So it isn't started.

Hmm, this is strange...

[Bugmenotsony]

• Perhaps you should try to go with Es Explorer to these folders and install both Fingerprint Services again like on the picture. So this might solve your problem perhaps. Yeah this is the only way to let the service start perhaps, but this couldn't work. 

[Bugmenotsony]

It's in " /system /Apps"  folder. 

But there's no guarantee... 

[gcaspall]

Thanks very much. I'll look into that in more detail and see what I can find out.
I'll post back my findings.

[Bugmenotsony]

It should normally start, but how is it, that a function is totally disabled... This is certainly very annoying for you...

But try my way, let's see if it works...

[gcaspall]

Ok, I installed ES Explorer and used it to reinstall the two fingerprint reader apps.  At first it looked positive as it said it was updating them, but after a reboot there are still no settings available in the security menu.

I checked the list of installed apps again and noticed that one of them has changed.  Before, they both said 0.00 B Space used....

Is this progress....?

[gcaspall]

These are the two apps I reinstalled.  Doesn't actually mention Fingerprint Manager.....

[Bugmenotsony]

Fingerprint Manager is 76 KB for me... And FingerprintsASM is 0 KB.

How can we start apps in Android?

[Bugmenotsony]

Did you try to install :

System/priv-app/Somc-fingerprint/