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Fingerprint doesn't work properly

ardi-pradnya
Visitor

Fingerprint doesn't work properly

Would anyone coul help me, why mya fingerprint sensor doesn't work when I replaced to new battery?

1 REPLY 1
Jonas
Master

Hi @ardi-pradnya, sorry to hear about this.

If you started to experience this behaviour after the battery had been changed at an authorized service centre, I recommend that you get in touch with your Local support team so they can arrange a new repair for you as the device will need to be examined by a trained technician.

If you have any questions regarding warranty, local service routines and so forth, they will gladly assist you with this as well.

Let me know if that helps!