Experia Z1 not charging

[Dolphin1]

I have a new Experia Z1 (3 days old).  However, it has stopped charging.  I have swapped USB charging cables, re-booted and now I am out of ideas.  Has this happened to anyone else?  Any ideas what I should do, or has the device suffered a hardware failure.

(when connected via USB to PC it does not charge either).

[Uliwooly]

I had a similar issue with my Xperia Z few weeks ago.

connect your xperia to a wall charger > press and hold power & volume up for 5 seconds > leave it charging for 1 hour even if you don't see any sign of charging > after one hour repair the phone with SUS 

install SUS > restart your PC > run SUS > follow the steps > connect your phone to the PC > press and hold power & volume up once the phone vibrates release both keys and only press and hold volume down 

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Dolphin1]

thank you - I will let you know if it works! 🙂

[Dolphin1 · Accepted solution]

Hi Uliwooly - thank you for that!  Pressing the power button and volume up for 5 seconds did seem to kick it out of its comatose state.  At least now it says it is charging.  Thank you for your help.:smileywin:

[Uliwooly]

Anytime, its a good idea to repair the phone as soon as the battery its at least at 50% 

[has81]

i just tried that and it worked, pressed the power and volume button for 5 seconds fantastic thanks

[Uliwooly]

Anytime

[Guz]

Hi all,

I have the same  problem, i have done the same instruction, Pressing On/off button with up volume and its vibrate, i have done update software from 4.2.2 to 4.3 , i have done everything as it suggested here, but the problem still happen.

BATERY Still  Drain quickly, when i charge, no flash sign, sometime it shown then gone, 

is my battery dead, or what. Just bought it nov 1st 2013. Pleeease help meeee

Regards

Guz

[kola]

i changed cables and stuff, updated software

now it works:smileyhappy:

[Simpliciter]

Greetings,
I bought my Z1 last November of 2013. Last night I charged my phone however it's stucked to 1%. I tried the smartphone of my wife and the charger works. So I went to this forum to get some ideas. So far, I tried turning off and on the device, pressing the power and the up volume for 5 seconds. The latter made it vibrate but the issue still remains. It has been plugged for more than 5 hours now and it does not show that it is charging. I hope I could get a response before I travel 25kms to the nearest service center not failing to mention the heavy traffic in the metro. Thank you fellow Z1ners.