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Error message when apps are trying to update

SOLVED
a4dnl
Visitor

Error message when apps are trying to update

When trying to update apps I am getting the following message:

Updates could not be downloaded due to an error. (Error while retriving information from server. [RPC:S-3]).

Anu ideas that could help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
Uliwooly
Expert

settings > accounts > google > tap on your email > menu > remove account 

View solution in original post

19 REPLIES 19
profile.country.GB.title
Uliwooly
Expert

Do you have enough internal storage? what if you unisntall the updates 

settings > apps > all > look for the app > uninstall updates > then try again 

a4dnl
Visitor

Thanks for the response. Free space 11.73GB.

I have tried uninstalling Google Play and then re-installing it, but when I try to reinstall I get the same error message.

profile.country.GB.title
Uliwooly
Expert

Do you have any taskiller or antivirus? is your data on? 

a4dnl
Visitor

Not aware of any antivirus on the phone. I have not changed any settings that i am aware of which created the issue. It was workign fine until about 3 weeks ago, thne the problem started.

profile.country.GB.title
Uliwooly
Expert

Open your browser and go to play.google.com > sign in and see if you can download an app from the browser (chrome)

a4dnl
Visitor

Sounded like a good move, but just tried it and the same error message has come up.

profile.country.GB.title
Uliwooly
Expert

are you on data or wifi? because it appears that the problem might be a network restriction 

a4dnl
Visitor

Currently have Wifi for apps, but have tried using data as well, but same problem.

Have tried using th ewifi at work and home, no difference.

Just tried installing a new app and it has come back with a slightly different code. This time it is RPC:S-7:AEC-0

a4dnl
Visitor

THe pict ure of the face is actually a : followed by S