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Error message when apps are trying to update

SOLVED
a4dnl
Visitor

Error message when apps are trying to update

When trying to update apps I am getting the following message:

Updates could not be downloaded due to an error. (Error while retriving information from server. [RPC:S-3]).

Anu ideas that could help would be appreciated.

19 REPLIES 19
a4dnl
Visitor

Cleared the history as well as the cache.

Gone back into google play and it is now trying to update everything, all of which are throwing up the error message.

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Uliwooly
Expert

If that doesn't work, remove your google account from your phone > restart your phone > and re-add the account 

a4dnl
Visitor

Not sure how to remove the account. Cant you help on this?

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Uliwooly
Expert

settings > accounts > google > select the account > menu > settings > remove account 

a4dnl
Visitor

Sorry for the delay in responding. I cannot find the option to remove the account. When I go into the Google account I have 4 options - Search, Location settings, Google+ and Ads. The 3 dots that is usually a menu at the top only give a Sync now option.

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Uliwooly
Expert

settings > accounts > google > tap on your email > menu > remove account 

godzilla3339
Visitor

Mine does it but not if I update each app separately
a4dnl
Visitor

You are a star.

It has fixed it.

Many thanks indeed.

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Uliwooly
Expert

Anytime Slightly_smiling_Face